Associate Director - Marketplace Operations

Lead and optimize end-to-end marketplace operations across 3P (Third-Party Seller) and 1PX (Hybrid Fulfilled) models to drive GMV growth, operational efficiency, and superior customer experience. Ensure seamless execution of seller management, assortment expansion, and fulfillment processes to deliver scalable business performance aligned with Makro Pro’s strategic objectives.

1. Marketplace Strategy & Performance Management

• Define and execute marketplace strategies across 3P and 1PX models

• Monitor and optimize KPIs (GMV, conversion, availability, service levels)

2. Seller Lifecycle & Assortment Management (3P)

• Oversee seller onboarding, activation, and performance management

• Expand and optimize assortment to enhance competitiveness

3. 1PX Operations & Fulfillment Management

• Manage hybrid fulfillment operations including inventory-light models

• Ensure efficient coordination across supply chain, warehouse, and last-mile delivery

4. O2O Integration & Execution

• Drive integration between online (Makro Pro) and offline operations

• Ensure seamless O2O processes from order to delivery

5. Process Optimization & Governance

• Establish SOPs, governance frameworks, and scalable processes

• Lead continuous improvement initiatives to enhance efficiency

6. Performance Analytics & Reporting

• Analyze operational and commercial data to identify gaps and opportunities

• Develop dashboards and reporting for decision-making

7. Cross-functional Alignment &Stakeholder Management

• Collaborate with Commercial, Category, Supply Chain, Technology, and Sales teams

• Ensure alignment on execution priorities and performance targets

8. Team Leadership & Capability Development

• Lead, coach, and develop a high-performing operations team

• Build capabilities to support business growth and transformation

• Bachelor’s or Master’s degree in Business Administration, Supply Chain, or related field.

• Minimum 10+ years of experience in E-Commerce, Marketplace, Retail, or Operations.

• Proven track record in driving GMV growth and operational performance.

• Experience in managing large-scale marketplace or fulfillment operations preferred.

• Strong expertise in marketplace operations (3P, 1P, 1PX models).

• Knowledge of supply chain, fulfillment, and O2O operations.

• Advanced data analytics and KPI management (e.g., GMV, conversion, SLA).

• Process design, SOP development, and operational scaling.

• Strategic thinking with strong business acumen.

• Results-oriented with high ownership and accountability.

• Strong problem-solving and continuous improvement mindset.

• Effective communication and stakeholder influencing skills.

• Proven ability to lead cross-functional teams in a matrix organization.

• Strong team development and coaching capabilities.

• Execution excellence in fast-paced, dynamic environments.