Department Manager - Membership & Partnership

Monitor customer experience and loyalty rewards by identifying the right partners and sponsors based on the Brand’s goals and strategies.

Execute campaigns and promotions to promote and deliver benefits, rewards, collaborations to target audience and customers.

Develop and execute marketing calendar and marketing campaigns.

Build brand presence through events, promotions and collaborations.

Develop a partnership pipeline, e.g. identify categories, shortlist potential partners, contact, screen, and select deals that are aligned with Company's strategies.

Manage member database and track member activity.

Provide exceptional member service, including responding to member inquiries and resolving member problems.

Track and report on membership metrics, including membership growth, renewal rates, and member satisfaction.

Work closely with other business units to communicate and collaborate on market initiatives.

Support any other marketing initiatives as required.

Degree in marketing/business or a related field.

At least 2-3 years of marketing experience.

Preferably experienced in loyalty and rewards programs (ecommerce, payment, dining, retail, travel etc.)

Strong partner acquisition proof and relationship building skills, natural flair for building rapport with others.

Excellent communication and writing skills.