Department Manager - Strategy & Special Projects – Business Intelligence Center

This role acts as an internal strategy leader and execution driver, combining deep market research, structured problem-solving, and cross-functional leadership to deliver measurable business outcomes. The role works closely with senior management to translate strategic priorities into actionable plans and ensure successful implementation across teams.

• Conduct in-depth market research (customers, competitors, industry trends).

• Growth opportunities (new markets, categories, channels).

• Business risks (competitive threats, margin pressure, operational gaps).

• Develop data-driven recommendations for leadership decision-making.

• Prepare high-quality materials for senior leadership (presentations, business cases).

• Lead high-priority, CEO/management-sponsored initiatives such as:

  • New business launches (e.g., new store formats, e-commerce expansion).

  • Cost optimization programs.

  • Customer experience transformation.

• Define scope, timeline, KPIs, and success metrics. Monitor the against targets, making adjustments as needed.

• Drive execution across functions (merchandising, operations, marketing, tech).

Cross-Functional Program Management

• Act as the central driver ensuring alignment across teams.

• Break down strategic initiatives into clear, trackable workstreams.

• Set priorities and guide internal teams on execution focus.

• Proactively resolve bottlenecks and escalate risks.

• 8–12+ years of experience in: Strategy consulting / corporate strategy / business transformation.

• Background in top-tier consulting or strategy roles strongly preferred.

• Market Research & Analytical Skills.

• Retail Business Acumen (Critical) - Deep understanding of: Retail P&L, Omnichannel business models (store + e-commerce), Key retail drivers (footfall, conversion, basket size).

• Experience with digital transformation or e-commerce expansion.

• Exposure to data-driven decision-making environments.

• Strong structured thinking (e.g., issue trees, hypothesis-driven approach).

• Ability to translate ambiguity into clear action plans.

• Advanced skills in: Market sizing, Competitive benchmarking, Customer segmentation.

• Strong data analysis (Excel, SQL, or BI tools).

• Ability to synthesize complex data into clear insights.

• Experience in retail, FMCG, or e-commerce strongly preferred.

• Proven ability to drive execution, not just recommend strategy.

• Strong project management skills: Planning, tracking, risk management, Stakeholder coordination.

• Ability to manage multiple high-priority initiatives simultaneously.

• Comfortable working in fast-paced, ambiguous environments.