Assistant Manager - Transport (Last Mile)
Responsibilities
Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers.
Monitor and control delivery performance both of delivery service and cost to sales.
Build and maintain relationships with suppliers.
Analyze Members' delivery data to address trending issues resulting in package reships, refunds, and damages.
Identify problem areas, including restructuring routes to improve operational efficiencies.
Manage carrier claims in identifying delivery failures.
Train and develop contract carriers, dispatchers to meet and exceed customer expectations.
Coordinate with fulfillment centers to implement new strategies and improvement projects for carrier pick-ups.
Ensure compliance with corporate warehouse policies, procedures and programs.
Ensure that all work is completed accurately and within established time frame
Other duties as assigned.
Qualifications
At least 5 years related logistics and supervisory experience
Bachelor's degree in business, logistics or similar
Experience in cost, capacity negotiations
Experience in the rental, fleet or logistics industry
Organized team player
Able to plan and manage time effectively
Experience influencing and interacting with cross-functional teams=
Strong analytical skills combined with proficiency in Excel
Excellent verbal and written communications skills with a high bar for accuracy and detail
Ability to handle and prioritize when presented with a high volume of engagements
Strong business acumen with the willingness to act in partnership with management teams
Availability to work a variety of shifts, including holidays, days, evenings, nights and weekends; travel between branches and regions occasionally