Department Manager - Employee Relations

Manage and maintain a balanced relationship between the company and employees by minimizing conflicts, mitigating labor-related risks, and fostering a fair, transparent, and sustainable working environment.

• Manage employee relations cases such as employee complaints, investigations, and disciplinary actions.

• Provide consultation to management and supervisors on labor law and employee management in various situations.

• Develop systems and preventive measures for labor issues, such as grievance processes and disciplinary frameworks.

• Analyze employee-related trends such as turnover, misconduct, and engagement.

• Communicate company policies effectively to ensure employee understanding and alignment.

• Manage relationships with external parties (e.g., government agencies).

• Support organizational change initiatives.

Business & HR Expertise

• Strong knowledge of labor laws and practical application in different situations.

• Understanding of the business impact of decisions.

• Risk management mindset.

Stakeholder Management

• Influencing skills (ability to influence management).

• Conflict management skills.

Investigation & Problem Solving

• Investigation skills (fact-finding, root cause analysis).

• Analytical thinking.

• Decision-making ability.

Communication & Trust Building

• Ability to communicate difficult topics in a simple and understandable way.

• Maintain confidentiality and credibility.

• Strong listening skills with sound judgment.

Change & Culture Management

• Drive organizational culture initiatives such as Zero Fraud and Ethics.

• Design interventions to reduce risky behaviors.

• Proactive working approach.

Required Experience

• Experience handling complex cases such as fraud, harassment, and misconduct.

• Hands-on investigation experience.

• Experience in restructuring and/or layoffs.

• Experience working with non-HR business leaders/executives.

• Experience dealing with labor unions (preferred, if applicable).

Success Traits

• Courageous in decision-making.

• Acts with integrity and fairness.

• Able to read people and organizational dynamics effectively.

• Calm under pressure, yet decisive.

• Makes decisions objectively without emotional bias.