Key Account Manager (Hotel)

Possesses a perfect knowledge of CP Axtra regarding the store operations, the commercial department procedures and the logistics constraints and possibilities.

Analyze the results (weekly, monthly and quarterly) of the Key Account Customers in terms of turnover, profits, loses, margin, average buying, frequency on the yearly and monthly base to make the right decisions to improve the situation and to use the information to be key input of developing effective plan.

Plan and organize the Key Account Customers approach in due time in order to anticipate the main events and needs. 

Collects the Key Account Customer Demands, Expectations and Needs and then propose solutions and alternatives to them in a short terms view.

Survey (deliver inputs and monitor) the market in order to know what Competitors are doing to allow CP Axtra to react and to adapt its Strategy.

Work with Store CDM and Commercial to develop effective customer activities plan by individual Key Account Customer  on a regular basis.

Assist Senior Key Account Development to define development strategy for individual Key Account Customers.

Ensure good working relationship with internal and external customer in achievement of optimum customer satisfaction and perform problem solving for customers satisfaction in primary level.

Respond to develop the Sales & Profit and number of valuable accounts as KPI.

Deal with the Influence and Decision Maker of Key Account Customers to succeed the Top Line and Bottom Line target.

Degree or above in business administration, management, marketing, economics or any related fields.

At least 5 years experience in Sales and Key Account Customers management with 2 years in a supervisory role.

Computer literate, Selling skills, Negotiation skills, Communication skills, Time management, Project management.

Strong communication and presentation skills.

Ability to work independently and with cross-functional teams.

Demonstrated ability to drive sales through the actions of others.

Pleasant, self motivated, well-organized, thorough in number, flexible and result oriented.

Own a car.