Last Mile Performance Analytics Manager
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We are looking for a highly analytical and results-driven Section Manager - Last Mile Performance to drive operational performance across our Last Mile Delivery network. This role will be responsible for monitoring key performance indicators, analyzing operational data, developing dashboards, and identifying opportunities to improve productivity, service quality, and cost efficiency.
The ideal candidate combines strong business acumen with data analytics expertise and is passionate about leveraging insights to drive continuous improvement and operational excellence.
Responsibilities
Monitor and analyze Last Mile operational performance and KPIs.
Develop and maintain dashboards, reports, and performance tracking tools.
Identify trends, performance gaps, and improvement opportunities through data analysis.
Provide actionable insights and recommendations to management teams.
Track productivity, service quality, turnaround time, and operational costs.
Support forecasting, capacity planning, and resource allocation activities.
Partner with Operations and cross-functional teams to improve business performance.
Drive continuous improvement initiatives and SOP enhancements.
Prepare regular performance reviews and management presentations.
Support strategic projects to improve efficiency and customer experience.
Qualifications
Bachelor's degree in Business, Logistics, Supply Chain, Engineering, Statistics, or a related field.
3+ years of experience in Operations, Logistics, Supply Chain, Business Analytics, or Performance Management.
Strong analytical and problem-solving skills.
Experience with KPI development, reporting, and performance management.
Advanced proficiency in Microsoft Excel.
Hands-on experience with Power BI, SQL, Python, or other data analytics tools.
Ability to transform complex data into meaningful business insights.
Strong communication and stakeholder management skills.
Able to manage multiple priorities in a fast-paced environment.