Department Manager - Supplier Enablement & Performance

Lead Tier 1 Partner Support operations (inbound & outbound).

Define and manage SLA and performance KPI'S.

Design and execute proactive supplier engagement strategy.

Analyze supplier feedback and drive continuous improvement.

Collaborate cross-functionally with buyers, Finance, Accounting, and IT teams.

Develop supplier training and onboarding programs.

Manage team performance and capacity planning.

7-10 years' experience in Customer/Partner Support Shared Services/ BPO environment.

3-5 years of Team Management experience.

Strong understanding of invoice and payment processes.

Retail/ FMCG/ E-commerce experience preferred.

Strong communication skills (Thai-English).